Channel Support Officer

Job Summary

Job description

Key Responsibilities

• Coordinate with franchises and Master Trainers and ensure smooth training operations.
• Plan and coordinate training programs on time.
• Manage and maintain training-related software and teacher data accurately.
• Coordinate training arrangements and ensure quality of food and other training requirements.
• Act as the front-facing support for Course Instructors, Master Trainers and franchises, addressing their queries and concerns.
• Maintain patience and professionalism while interacting with franchise owners and other stakeholders.
• Support activities and responsibilities assigned by the other superior / Management.

Candidate Profile

• Strong coordination and stakeholder management skills.
• Good communication and interpersonal skills.
• Strong Excel, PowerPoint and data analysis skills.
• Ability to maintain accurate records and work with training software.
• Patience and a calm approach are essential, particularly while handling franchise owners.
• Willingness to travel occasionally and attend mandatory office events.

Eligibility

• Education: Any graduation
• Experience: 3 to 4 years of overall experience, with relevant experience in handling franchises and managing 20 25+ calls/interactions on a regular basis.
• Language: English, Hindi & Bengali

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.