Channel Support Officer Training West Bengal

Role & responsibilities

• Coordinate with franchises and Master Trainers and ensure smooth training operations.

• Plan and coordinate training programs on time.
• Manage and maintain training-related software and teacher data accurately.
• Coordinate training arrangements and ensure quality of food and other training requirements.
• Act as the front-facing support for Course Instructors, Master Trainers and franchises, addressing their queries and concerns.
• Maintain patience and professionalism while interacting with franchise owners and other stakeholders.
• Support activities and responsibilities assigned by the other superior / Management.

Preferred candidate profile

• Strong coordination and stakeholder management skills.

• Good communication and interpersonal skills.

• Strong Excel, PowerPoint and data analysis skills.

• Ability to maintain accurate records and work with training software.

• Patience and a calm approach are essential, particularly while handling franchise owners.

• Willingness to travel occasionally and attend mandatory office events.