Channel Support Manager

KEY RESPONSIBILITIES AND ACCOUNTABILITY

• Manage day-to-day operations for channel partners over calls and emails, including account opening, modification, DRF settlement, banking, issue resolution, and escalations.

• Act as the primary point of contact for channel partners, providing timely and effective communication on updates, changes, and support issues.

• Track and analyze key performance metrics related to channel operations; identify trends and areas for improvement.

• Assist in onboarding new partners and provide ongoing training to ensure they are well-equipped to utilize company resources and tools.

• Handle technical and operational inquiries from channel partners, coordinating with internal teams as needed to resolve complex issues.

• Maintain comprehensive records of partner interactions, issues, and resolutions to build a knowledge base for future reference.

• Ensure all operational processes comply with company policies and industry standards, maintaining high levels of service quality.

• Registration & Cancellation

• Prepare Management MIS

Skills-

• Any graduate or Post graduate with 2 to 3year of experience in franchisee support

• Great interpersonal skills should be confident & should have high energy levels.

• Should possess strong networking & relationship building skills.

• Good communication skill and good experience of MS office related tools.