Channel Support Executive

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or in-person visits for industrial equipment and machinery issues.
• Troubleshoot complex problems using fault finding techniques and electronic components knowledge.
• Conduct on-site repairs of PCBs, motors, lasers, scanners, photocopiers, and other industrial electronics devices.
• Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.

Job Requirements :

• 1-3 years of experience in field service or support role in the industrial equipment/machinery industry.
• Strong understanding of circuitry, electronics, ITI (Industrial Technology Institute), office automation principles.
• Proficiency in performing repairs on various types of equipment such as PCBs (Printed Circuit Boards), motors, lasers (LaserJet printers), scanners.