Channel Manager - Benelux

Responsibilities:

Build and cultivate lasting, meaningful relationships with the Talkdesk channel partner community, including SaaS SIs, telecom master agents, VARs, and other consultants / resellers

Focus 70% of your efforts on driving growth with current partners (Telecom, Reseller, GSI, SI, BPO) and 30% on expanding our footprint through new partner recruitment.

Meet and exceed pipeline quota through the management and execution of the Talkdesk sales process via partner referrals

Understand and internalize the Talkdesk vision, solution set, product roadmap, and go-to-market activities and effectively communicate these to partner constituents

Collaborate with our Sales, Marketing and Customer teams to generate channel pipeline and partner / customer satisfaction

Conduct web-based demos and develop materials necessary to accelerate partner and customer acquisition

Provide feedback to the product team concerning partners’ requests for product enhancements

Use Salesforce.com to maintain excellent records and report on Channel activity and metrics

Recommend Talkdesk partner infrastructure improvements (e.g., partner portal, marketing collateral) as partner needs dictate

Requirements :

BA/BS degree required; MBA is appreciated

3-5 years of experience in channel sales

3+ years experience working in the SaaS or telecom industry

Creative and passionate about partnering; exceptional ability to develop relationships

Engaged personality, polished verbal and written communication skills and meticulous attention to detail

“Hunter” mindset with the ability to generate partner referral opportunities while also developing longer term partner relationships

Highly organized self-starter who runs toward opportunities

Proficient with web-based demo software and tools

Comfortable operating in a fast-paced, dynamic startup environment

Willingness to travel (70%) as needed 

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.