Channel Customer Success Manager

Job Summary

We are seeking a highly skilled and experienced Channel Customer Success Manager to join our team. This role will involve overseeing and coordinating end-to-end delivery across their partner delivery journey, from onboarding the partner on SWO & Crayon tools and onboarding them on Cloud IQ, quote, placing orders, and support on collection, collaborating with Partner Development Managers on overall partner business. The Channel Customer Success Manager will play a key role in partner experience by acting as a single point of contact for the partner. The successful candidate will identify up-sell/cross-sell and renewal opportunities with Sales and Services. This position also requires advanced licence knowledge. Frequently is involved in developing new ideas. May provide mentoring to more junior colleagues.

Responsibilities

• Enable SWO partners to use our provided cloud environments (marketplace & Cloud IQ)
• Help partners with after-sales support, onboarding, and training them on our environments
• Support Partners with access and vendor billing support
• Manage auto-renewals
• Ensure there is zero revenue leakage
• Multiply reach through partners - grow faster by activating ISVs, telcos, and digital natives to extend coverage and services pull-through
• Lead with a vendor-agnostic portfolio that improves win rates, margins, and partner trust
• AWS onboarding & processing
• Cloud-iQ support & demos, partner engagement

Requirements

• Job Function: Sales
• Bachelor's degree or equivalent experience
• Background in technology licensing or services
• 5+ years in a customer success, sales, account management or similar role
• Understands the processes of quote and order management, onboarding a client and after sales
• Deep IT know-how and knowledge of IT megatrends in the corporate market
• Experienced in IT service management or service delivery and the corresponding processes, good understanding of processes (e.g. ITIL)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.