Change Manager Analyst

Roles and Responsibilities :

• Manage change requests through the entire lifecycle, from initiation to closure, ensuring compliance with ITIL processes.
• Collaborate with stakeholders to identify business requirements and develop solutions that meet their needs.
• Develop and maintain documentation for change management procedures, including policies, procedures, and templates.
• Analyze incidents and problems to identify root causes and implement corrective actions.

Job Requirements :

• 1-3 years of experience in Change Management or related field (IT Services & Consulting).
• Strong understanding of CAB (Change Advisory Board) principles and practices.
• Proficiency in ServiceNow or similar ITSM tools for incident management, problem management, and change control.