Change Management Consultant

Job Description : -

• You will be responsible for providing resolutions to a range of complex problems and business needs within Verizons Crisis (Major Incident), Change, and Problem Management teams. You will be associated with driving high availability of Verizon's critical applications and infrastructure by using established/documented approaches to issues and problems using IT Service Management and ITIL best practices.
• Crisis Management supports production and non-production applications, systems and infrastructure to drive engagement and resolution to major incidents.
• Problem Management works with business teams to drive root cause and identify technical strategies and solutions across a wide customer base.
• Change Management ensures standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, minimizing the number and impact of any changes on Verizon’s critical applications and infrastructure.
• You will work in a team and have distinct responsibilities for the areas they are accountable for. The position requires flexibility with schedule subject to change with business priorities. The position will require employees to work in shifts 24X7. This position requires the following fixed break timings schedule.
• Bachelor’s degree or one or more years of work experience.
• Experience/strong knowledge in Major Incident Management.
• Technical and/or support experience.
• ITIL Foundation Certification.
• Master's degree.

• Two or more years of experience in a relevant field.
• Strong interpersonal communication skills, with strong oral and written abilities.
• Strong meeting and conference facilitation skills, with strong oral abilities to handle conference calls with a large number of participants.
• Ability to logically troubleshoot problems based on timeline and/or data flow.
• Ability to effectively work with support teams throughout IT to identify and implement availability improvements.
• Ability to multi-task and dynamically prioritize based on situation.