Change approval coordinator

Key Responsibilities:

• Monitor Change approval status and conduct follow ups with pending approver groups to ensure timely action
• Monitor reported conflicts and communicate to the change requester
• Keep track of change freeze dates and communicate to the PMs to support their planning
• Attendance at ECAB (for emergency / high urgency changes) and GCAB (for critical / high risk changes) with pending approvals to identify reason for pending approval / action as deemed appropriate
• Notification of approval status to change requestor

Requirements:

• Have good communication skills and be able to work as part of a team
• Learner mindset openness to learning new systems, adapting to evolving ways of working, etc.
• Understand ServiceNow functionality (change tickets, reporting and assisting PM’s in having correct access rights as a minimum) – can be acquired after onboarding via training
• Understand the Change Management Process (and the impact a late approval could have to a Project / Programme) – can be acquired after onboarding via training
• ITIL version4
• Connectivity/networking knowledge/experience is a plus

Scope:

• Connectivity Project related changes
• Change risk impact to be agreed (i.e. low, moderate, high, critical or just high / critical) as this will impact the number of resources needed and approval types required (e.g. Technical and Business CAB for high / critical)
• All Project change types (i.e. Project ‘Normal’, Emergency and High Urgency)Role & responsibilities

Preferred candidate profile

Perks and benefits