Certinia PSA Technical Product Manager

We are looking for a Certinia PSA Technical Product Manager to join the IE System Operations team. The role focuses on improving usability, increasing business efficiency, and delivering enhancements and fixes for Certinia PSA (Salesforce.com).

The ideal candidate will bridge the gap between business and technical stakeholders, gather requirements, write detailed user stories, coordinate testing, and ensure successful implementation of system enhancements.

Partner with diverse teams and business units to deliver innovative system solutions while ensuring best-in-class governance and processes. Act as a bridge between business and technical stakeholders to gather requirements, document detailed user stories, and coordinate with technical teams. Collaborate with engineering teams on product design, system integration, and architecture to ensure solutions meet business needs. Coordinate testing, validation, user acceptance testing (UAT), and implementation of system enhancements. Provide training and support to improve user adoption of Salesforce.com systems. Offer technical and process-related support for Certinia PSA inquiries. Investigate and resolve system issues, concerns, and general user requests. Ensure effective collaboration between business stakeholders and engineering teams to achieve shared objectives. Required

Bachelors degree or an equivalent combination of formal education and professional experience. 5+ years of overall professional experience. 3+ years of experience implementing or managing Certinia PSA. Experience as a Technical Product Manager, with expertise in: Requirement gathering and analysis. Writing detailed user stories and documenting business requirements. Liaising with technical teams for solution delivery. Coordinating testing, UAT, and implementation. Supporting business users and addressing functional inquiries. Understanding of relevant technologies, system designs, and architecture. Strong project management, stakeholder management, and communication skills. Excellent analytical, problem-solving, and organizational abilities. A detail-oriented and results-driven approach.

Salesforce.com Administrator experience. Knowledge of revenue-related business operations, such as order management, revenue recognition, and billing. Candidates based in Gurgaon or Pune are preferred; candidates from other locations in India are also welcome.