Certified ServiceNow Trainer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Certified ServiceNow Trainer based in Canada.

This is an exciting opportunity for an experienced ServiceNow professional to help organizations maximize the value of their digital transformation initiatives through effective training and user enablement. In this role, you will empower end users, administrators, and business stakeholders by delivering engaging learning experiences and creating resources that improve platform adoption. You'll combine deep ServiceNow knowledge with strong communication skills to simplify complex concepts and support users throughout their learning journey. Working in a remote, collaborative environment, you will play a key role in increasing confidence, productivity, and consistency across platform usage. This position is ideal for someone passionate about knowledge sharing, technology adoption, and helping teams succeed with enterprise solutions.

Accountabilities: Deliver engaging ServiceNow training sessions for end users, administrators, and business stakeholders through virtual workshops, onboarding sessions, and refresher programs.

Act as a trusted resource for ServiceNow-related guidance, supporting users with day-to-day questions and helping them navigate platform capabilities effectively.

Develop, maintain, and improve training materials, user guides, knowledge base articles, documentation, and learning resources.

Assess user knowledge gaps and design targeted training approaches to improve platform understanding and adoption.

Promote ServiceNow best practices and encourage consistent, effective use of platform features and workflows.

Collaborate with cross-functional teams to identify learning needs and continuously enhance training programs.

Explain technical concepts clearly to both technical and non-technical audiences through structured and accessible learning experiences.

Stay updated on ServiceNow releases, platform enhancements, and industry best practices to ensure training content remains relevant and accurate.

Requirements

Active ServiceNow certification is required.

5+ years of hands-on experience working with the ServiceNow platform.

Proven experience delivering technical training, end-user education, workshops, or enablement programs.

Strong understanding of ServiceNow functionality, platform capabilities, and best practices.

Experience creating training materials, documentation, knowledge articles, and user-facing resources.

Excellent presentation, communication, and facilitation skills.

Ability to simplify complex technical concepts and adapt explanations for different audiences.

Strong organizational skills with the ability to manage training activities independently in a remote environment.

Advanced English communication skills, both written and spoken.

Passion for mentoring, knowledge sharing, and helping users build confidence with technology platforms.

Benefits

Fully remote position with flexibility to work from Mexico.

Flexible working hours.

Remote-first work environment.

Competitive benefits package above standard requirements.

Stock options opportunity.

Access to mentorship and professional development opportunities.

Opportunity to collaborate with experienced IT professionals in a supportive environment.

Career growth opportunities within a technology-focused organization.

Chance to contribute to digital transformation initiatives through impactful training and enablement.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1