Centre of Excellence (CoE) Manager / Sr. Manager

Job Summary

Job Title: Centre of Excellence (CoE). Manager / Sr. Manager - Fund Services Operations

Locations: Mumbai | Hybrid

Responsibilities

• Review and report operational performance data from Control IQ, to support operational and strategic decision making, with a focus on identifying process improvement opportunities.
• Drive governance program across stakeholders in India and Onshore discussing opportunities for efficiency and collaboration
• Identify, support and drive change around key SLA s such as Productivity, Shrinkage and Automation in line with the Global Operating Model
• Train and assist operational area(s)to utilise the AOM Methodology (Forecast, Plan Control Review) effectively to drive business decisions.
• Ensure engagement across stakeholders at all levels of the business and maintain good working relationships with both Indian and Onshore colleagues promoting a culture that embraces change and innovation.
• Coach at all management levels to drive behavioural change and to ensure best practice is adhered to throughout all locations including working closely with colleagues Onshore.
• Conducting workshops to train a range of abilities and levels at different stages for new business onboarding.
• A point of liaison between COE/ActiveOps and all business areas to address day to day issues.
• Lead and support continuous process improvement projects aimed at enhancing operational efficiency, reducing waste, and improving service delivery standards within the India operations and globally

Requirements

• 8-10 yrs of working experience in the Centre of Excellence, Project Mgmt, Change Mgmt functions
• Good Microsoft Word, Excel, PowerPoint and strong Presentation skills.
• Existing training skills preferred but aptitude and desire to learn coaching/training skills essential.
• Strong understanding of the AOM (Active Ops Methodology) methodology. [Tracking Performance Indicators like Productivity, Utilisation, Shrinkage levels etc.,]
• Experience in driving projects and working in a projectized environment
• Is flexible and adaptable in response to challenging and changing environments.
• Focus on Operational efficiency and Continuous Improvement through liaison with Operations
• Knowledge/understanding of working in an FCA regulated environment.
• Qualifications - Commerce Graduate or Postgraduate/MBA in Finance/CA/Inter CA
• Well-organized, highly efficient, keen eye for detail.
• Excellent verbal written communication skills.
• Ability to liaise with all levels throughout the business.
• Ability to analyse and appraise work and to identify potential areas of concern that could lead to risk.
• Responds positively to all internal external customers.
• Able to professionally handle conflict to achieve results
• Operational management experience.
• Experience in Power BI, Tableau or similar interactive tools will be an advantage
• Lean Six Sigma certification will be an advantage

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