Centre Manager

Job Title: Centre Manager

Location: Guwahati, Assam

Working Days: 6 (Monday Saturday)

About the Role : As a Centre Manager, you are responsible to lead growth and operations for our Offline Learning Centre in Hyderabad While this role carries overall ownership of the centres growth, performance, and revenue, the primary focus will be on driving college partnerships, institutional outreach, and ground-level BTL marketing activities.

Key Responsibilities

• Own centre performance by driving admissions, revenue, and learner success while managing day-to-day operations.
• Build, lead and coach a high-performing team of counsellors, tele-callers, and instructors to consistently achieve targets.
• Analyze performance metrics (enrollments, conversions, revenue, learner satisfaction) and take proactive steps to improve outcomes.
• Design and implement local growth strategies in collaboration with the Marketing team to increase footfall and brand visibility.
• Ensure a seamless student journey from enquiry to graduation, with high satisfaction, retention, and referral rates
• Streamline processes within the centre to maximize efficiency, compliance, and adherence to upGrads brand standards.
• Act as the bridge between learners, instructors, franchise partners, and central teams, ensuring alignment and delivery excellence.

Skills & Experience

• Graduate/Postgraduate with 4+ years of proven experience in sales management, preferably in education or related industries.
• Strong leadership and people management skills, with the ability to motivate teams to consistently achieve and exceed targets.
• Demonstrated track record of delivering revenue growth and managing operations.
• Excellent communication, interpersonal, and problem-solving skills.
• Entrepreneurial mindset with strong ownership of outcomes.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.