Centre Manager

Tattva Wellness Spa – India's Largest Wellness Services Brand

Position: Center Manager

Reporting To: Cluster / Regional / City Manager

Other Open Locations: Goa, Hyderabad, Pune, NCR

, Ahmedabad, Belgavi

About Tattva Wellness

Tattva Spa is India's largest and most trusted wellness spa and beauty services brand, with 105+ spas across 40+ cities located in premium hotels, resorts, and airports.

With over 700 employees and 1,000,000+ guests served, Tattva is dedicated to rejuvenating lives by delivering exceptional wellness experiences. Our philosophy is simple — helping people Live more, Do more.

Website: www.tattvaspa.com

Role Overview

As a Center Manager, you will be the complete business owner of the spa center. This is not just an operations role — you will be responsible for driving revenue, profitability, guest satisfaction, and team performance.

You will play a key role in ensuring smooth daily operations while also identifying growth opportunities, improving customer experience, and leading your team to achieve business goals.

Key Responsibilities: -

• Own overall center performance including revenue, profitability, costs, and achievement of business targets
• Drive revenue growth through services, memberships, retail sales, and local marketing initiatives
• Ensure smooth day-to-day operations while maintaining brand SOPs, hygiene, service quality, and audit compliance
• Monitor budgets, control costs, manage inventory, and track key business KPIs for performance improvement
• Deliver exceptional guest experience, handle escalations, and drive guest retention and positive reviews
• Build and maintain strong relationships with hotel/resort partners and external stakeholders
• Lead, manage, hire, and develop the center team to ensure high performance and productivity
• Conduct performance reviews, training, and foster a culture of accountability and service excellence
• Manage scheduling, resource utilization, and ensure efficient operational planning
• Oversee MIS reporting and use insights to drive business decisions
• Drive corporate bookings, memberships, and execute marketing campaigns and promotions
• Support new initiatives, expansion plans, and center launches

Experience & desirables: -

• Graduate / MBA / Diploma in Hotel Management, Hospitality, Retail, or Sales & Marketing
• 5–10 years of experience in Spa, Salon, Hospitality, Retail, Hotels, F&B, or QSR
• Minimum 2–3 years in a leadership role
• Experience in handling P&L and revenue targets is preferred

Key Skills & Competencies: -

• Strong business and financial understanding
• Excellent communication and interpersonal skills
• Customer-focused with high emotional intelligence
• Strong problem-solving and decision-making ability
• Ability to lead teams and drive results
• High level of integrity and professionalism

What We Offer: -

• Opportunity to run and grow your own business unit
• Fast-track leadership development
• Exposure across operations, sales, and strategy
• Freedom to implement creative ideas and initiatives
• Growth opportunities within India's leading wellness brand