Centre Manager / Operations Manager (Fitness, Lifestyle & Community)
YourfriendlyHR · Bengaluru · onsite · Posted 53d ago
Not disclosed5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Location: Bangalore (On-site)
- Experience: 5–8+ Years
- Employment Type: Full-Time
Our client is a premier Bangalore-based movement and lifestyle brand blending climbing, fitness, events, and community. They are looking for a hands-on Centre Manager to take complete operational, team, and commercial ownership of their vibrant physical space. If you are a high-energy operational leader who thrives on the floor, builds high-performing teams, and drives both customer retention and top-line performance, this role is for you.
Key Responsibilities
- Centre Operations: Lead end-to-end daily operations, team scheduling, and facility readiness. Maintain strict SOPs, safety standards, cleanliness, and seamless peak-hour workflows.
- Team Leadership: Manage, coach, and develop a team of 8–20+ employees. Drive daily briefings, manage shift deployment, handle hiring/onboarding, and foster a strong culture of accountability.
- Customer Experience & Community: Own the end-to-end guest journey—from first-time walk-ins to long-term membership retention. Resolve feedback in real-time and actively support community events and programming.
- Commercial Performance: Track and drive location-level revenue metrics (memberships, renewals, footfall conversion, and capacity utilization). Deliver operational performance reports and identify clear opportunities to boost customer lifetime value.
- 5–8+ years of professional experience, including 2–3+ years directly running a physical, customer-facing operation.
- Proven track record leading front-line teams of 8–20+ people (rostering, hiring, performance management).
- Floor-focused leadership style—someone who prefers interacting with customers and guiding staff in real-time over sitting at a desk.
- Solid business acumen with hands-on experience driving unit-level revenue, retention targets, and operational KPIs.
- Flexibility to work peak operational hours, including evenings and weekends.
Experience in Premium/Boutique Fitness, Sports & Recreation, Hospitality, Premium Retail, Social Clubs, Coworking, or Experiential Lifestyle Centers. Kannada/local language proficiency is a plus.
Perks & Growth
- Full Ownership: Complete operational and commercial autonomy over a high-visibility, community-focused hub.
- Active Environment: Work in a dynamic, high-energy environment built around movement, wellness, and sport.
- Career Progression: Play a key role in scaling a highly differentiated lifestyle brand in India.
Sourced from foundit
Skills
operations managercentre headcentre operationsClub Managercentre managerFitness manager