Centre Manager || IndiaMart || Noida

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Role & responsibilities

• Channel Development: Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models.
• Team Management: Drive hiring to meet manpower targets and maintain team productivity.
• Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
• Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
• Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
• Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
• Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
• Cross-Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
• Reporting: Prepare regular performance reports for management and internal review.