Centre Lead
Dignifyd Io · Kochi · onsite · Posted 44d ago
₹10.0L - ₹13.0L PA10–15 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Lead Contact Center operations, drive customer experience, sales conversions, SLA achievement, team performance, workforce planning, and process improvements while ensuring operational excellence and business growth.
Required Candidate profile
10+ years in Contact Center/BPO Operations with strong team management, SLA, CSAT, NPS, and sales performance experience. Excellent leadership, stakeholder management, and problem-solving skills.Sourced from naukri
Skills
customer satisfactionCall Center ManagementB2Cteam managementBPO ManagementBpo OperationsInside SalesCall Center OperationsB2C SalesContact Center Operations