Centre Lead (Sales - B2C)
Dignifyd Io · Kochi · onsite · Posted 42d ago
₹13.0L - ₹14.0L PA9–14 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Lead Contact Center & B2C Sales Operations. Manage SLA, CSAT, NPS, WFM, team performance, escalations, and revenue growth. Experience in BPO, Contact Center, Hospitality, Travel, or Inside Sales preferred
Sourced from naukri
Skills
CSATCross SellingWFMUpsellingleadershipSLA adherencecrm managementHospitalityInside SalesKPOStakeholder ManagementSalesbpoSLA Managementrevenue growthAhtEscalation ManagementContact Center Operations