Centre Head

JOB PROFILE

Position Centre Head Location Kolkata

Reports to Area Manager Category Institutional Sales

Reporting Level M7

Our Purpose

At Niva Bupa, our purpose is to give every Indian the confidence to access the best healthcare by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be.

Our Values

• Commitment 2. Innovation 3. Empathy 4. Collaboration 5. Transparency
  
  

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years. Niva Bupa's growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house

claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it. Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry. Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.

Key Roles & Responsibilities

Primary Role Description

• Daily Floor Management & Business Outcomes Be in charge of running and managing the team daily, driving expected business
  
  

outcomes from the allocated Telesales center Understand all organizations products, services, procedures and guidelines and

communicate same to all team members

• Team management
  
  

authorized verifiers on timely basis

Relationship Managers for the allocated centre

• Training & Quality rs of the
  
  

partner relationship on MBHI products, processes, guidelines including soft skills to drive sales of Max Bupa Health Insurance solutions

adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)

industry standards respective sector

• Relationship & Stakeholder management
  
  

stakeholders in partner bank

Preferred Skill Set

policies, other business requirements (endorsements, claims etc)

Telesales set up in outbound/ inbound Telesales with teams handling experience

• active approach in issue resolution
  
  

Key Requirements – Education & Certificates

Graduate & Post Graduate (In Any Field)

Key Measures of Performance

– productivity, average ticket size, no. of policies

of getting optimum calls/ Leads and optimum Lead conversion

objectives Driving sales quality through controlling policy cancellations/ endorsements

Key Requirements - Experience & Skills

Interpersonal Skills

Negotiation Skills

Product Knowledge

Problem-Solving

Customer Focus

Key Functional Competencies

Functional competency Beginner Intermediate Expert

Convincing skills

Product/Insurance Knowledge

Continuous Learning

Technology Proficiency

Team Work

Problem Solving & Analytical Skills

Compliance & Regulatory Knowledge

Customer Focus

Comments if Any/ Add. Comp.

Comments if Any/ Additional Functional Competency

Behavioral Competency

Behavioral competency Beginner Intermediate Expert

Strategic Mindset

Entrepreneurship

Execution Excellence

Building High Performing Teams

Comments if Any