Centre Head - Branch Operations

Urgent Opening for Centre Head with Dr Agarwal's Eye Hospitals Ltd. for Tirunelveli Location.

Please share your updated resume with [email removed] or WhatsApp: +91 [phone removed].

Key Responsibilities:

• Manage the day-to-day operations of the assigned hospital/branch.
• Ensure smooth functioning of all healthcare operations.
• Drive revenue, branch performance, quality and customer/patient satisfaction.
• Manage and monitor counsellor, floor manager and patient care teams.
• Conduct weekly and monthly performance reviews.
• Monitor billing, pending ALs and other operational reports.
• Provide on-the-job training to Counsellors and Patient Care Associates.
• Conduct random counselling and patient calls to ensure service quality.
• Coordinate with doctors and surgeons regarding targets, high-value cases and procedures.
• Handle and resolve patient complaints.
• Prepare and submit daily/monthly reports and tour plans.
• Develop and implement SOPs for operational and service excellence.

Key Requirements: -

• 8+ years of leadership experience in a hospital
• Lead 50150-member teams
• Handle mid-to-large business volumes
• Focus on patient experience & service quality
• Drive business development
• Manage doctors & stakeholders
• Strong communication skills

Responsibilities may vary based on business requirements.

Thanks & Regards,

Krishnamoorthy C

Assistant Manager - HR