Centre Head - Branch Operations

Urgent Hiring: Centre Head | Operations Dr Agarwal's Eye Hospital.

We are urgently looking for a Centre Head for our Tirunelveli, Tamil Nadu.

Candidate Profile:

• Candidates with experience in Healthcare preferred.
• Experience in Healthcare.
• Strong leadership and experience in managing multi-functional teams.
• Strong focus on customer/patient experience and business performance.

Key Responsibilities:

• Manage the day-to-day operations of the assigned hospital/branch.
• Ensure smooth functioning of all healthcare operations.
• Drive revenue, branch performance, quality and customer/patient satisfaction.
• Manage and monitor counsellor, floor manager and patient care teams.
• Conduct weekly and monthly performance reviews.
• Monitor billing, pending ALs and other operational reports.
• Provide on-the-job training to Counsellors and Patient Care Associates.
• Conduct random counselling and patient calls to ensure service quality.
• Coordinate with doctors and surgeons regarding targets, high-value cases and procedures.
• Handle and resolve patient complaints.
• Prepare and submit daily/monthly reports and tour plans.
• Develop and implement SOPs for operational and service excellence.

Responsibilities may vary based on business requirements.

Share your updated resume: [email removed]
WhatsApp: +91 [phone removed].

Thanks & Regards,

Krishnamoorthy C

Assistant Manager - HR