CENTRAL TECHNICAL, TRAINING & COMPLIANCE SPECIALIST

1. JOB PURPOSE

To provide central coordination for technical, training, quality, and compliance activities across pest control operations. The role ensures controlled and accessible compliance documentation, timely and accurate MIS reporting, systematic action tracking, coordinated reviews, and effective administration of online and offline training to strengthen service consistency, technician competency, and continuous improvement across regions.

2. KEY RESPONSIBILITIES

- Digital MIS, Power BI & Platform Compliance: Maintain Power BI dashboards and digital MIS platforms to track training, audits, competency, CAPA, and compliance KPIs. Ensure data accuracy, timely updates, standardised reporting, and automation; follow up on gaps and escalate overdue or non-compliant submissions.

- Tracking & Follow-up: Maintain trackers for training completion, audit actions, competency gaps, pending submissions, and CAPA closure; follow up with regional stakeholders and escalate overdue items.

- Internal Reviews: Prepare periodic dashboards and review packs; coordinate monthly/weekly reviews, capture minutes and action points, and monitor closure against agreed timelines.

- Central Training Coordination: Plan and coordinate online and offline training sessions, webinars, refresher programs, assessments, and central learning initiatives with regional trainers and operations teams.

- Training Administration: Maintain training calendars, nominations, attendance, learning materials, assessment results, feedback, and training effectiveness records.

- Data Quality & Reporting: Check MIS submissions for accuracy, completeness, consistency, and timeliness; highlight trends, exceptions, recurring gaps, and areas requiring management attention.

- Stakeholder Coordination: Act as the central point of contact for regional teams, trainers, auditors, operations, and functional leadership to obtain updates and resolve reporting gaps.

- Technical & Compliance Documentation Control: Maintain a central repository of approved SOPs, work instructions, checklists, risk assessments, training materials, templates, trackers, review records, and supporting compliance evidence. Maintain document registers, version control, approval status, effective dates, and review dates; coordinate updates and ensure obsolete versions are withdrawn or identified.

- Action & Escalation Management: Issue reminders, track commitments and closure evidence, and escalate overdue actions, repeated non-compliance, or unresolved high-risk issues to the reporting HOD.

- Continuous Improvement: Identify opportunities to standardize MIS formats, automate routine reporting, improve training participation, and strengthen follow-up discipline.

3. QUALIFICATION & EXPERIENCE

- Educational Qualification: Graduate in Science, Biology, Entomology, Agriculture, or Environmental Science preferred, with good knowledge of QA/QC and FSMS; relevant certifications or formal training in FSMS and HSE are desirable.

- Experience: 3-5 years of experience in MIS, training coordination, documentation control, operations coordination, QA/QC, or compliance; pest control or facility management exposure is preferred.

- Digital & Reporting Skills: Strong working knowledge of MS Excel, Word, PowerPoint, dashboard preparation, and reporting; Power BI experience is preferred.

- Training & Documentation: Understanding of training administration, LMS platforms, document control, compliance records, action tracking, and CAPA follow-up.

- MIS & Compliance Monitoring: Ability to validate data, maintain digital trackers, monitor platform and reporting compliance, and prepare accurate, timely MIS reports.

- Technical Knowledge: Exposure to pest control operations, IPM, SOPs, audits, and FSMS requirements is preferred.

4. KEY SKILLS & COMPETENCIES

- Strong MIS management, data validation, analytical, reporting, and document-control skills.

- Excellent coordination, follow-up, communication, and stakeholder-management skills. Central Technical, Training & Compliance Coordinator | Job Description

- Good planning, prioritization, and deadline management.

- Attention to detail, document traceability, data confidentiality, and disciplined recordkeeping.

- Ability to summarize data into clear dashboards, trends, risks, and action points.

- Proactive problem-solving mindset and ability to manage multiple parallel activities.

5. KEY PERFORMANCE INDICATORS (KPIs)

- Timely receipt, validation, and consolidation of regional MIS submissions and compliance documentation.

- Accuracy and completeness of dashboards, management reports, and controlled compliance records.

- On-time follow-up and closure rate for assigned actions and overdue items.

- Completion of the central training calendar and training coordination milestones.

- Training attendance, assessment completion, and availability of training records.

- Timely circulation of review minutes and tracking of agreed action points.

- Reduction in recurring data errors, delayed submissions, and overdue actions.

6. WORK ENVIRONMENT & REQUIREMENTS

- Primarily central-office based, with regular virtual coordination with regional teams and occasional travel for training or reviews as required.

- Ability to coordinate online and in-person training sessions across regions and schedules.

- Proficiency in digital documentation, shared trackers, and virtual meeting platforms.

- Must maintain confidentiality, accuracy, version control, and traceability of technical, compliance, audit, training, and employee records.