Central SDS Officer

Who are LRQA?

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. Weve grown into a leading global assurance provider, offering certification, customised assurance, cybersecurity, inspection, and training services.

While were proud of our heritage, its who we are today that matters most because that shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of experience, we help clients build a safer and more sustainable future.

With a presence in 150 countries and a team of 5,000+ experts, we support more than 61,000 clients across diverse sectors.

Key Responsibilities

• Ensure all pricing calculator/contract handover information is accurate; liaise with Sales/SD/Client Ops teams for missing details promptly.
• Set up new jobs in BYD following correct processes and maintain communication via workflow tools.
• Save all required documentation in the correct location with proper naming conventions.
• Complete new supplier registration and supplier change requests in BYD as instructed.
• If subcontractors are used, ensure proper setup in BYD and timely invoice processing (with hours logged as revenue within the month).
• Validate invoice information to reflect client instructions and comply with country-specific statutory procedures.
• Perform housekeeping activities in BYD to keep system data updated.
• Stay updated on systems, processes, products, and services; complete mandatory training on time.
• Accurately hand over information to Client Ops/SD teams to manage client expectations effectively.
• Drive continuous improvementidentify workflow enhancements focusing on standardisation, simplification, and automation.
• Prioritise, plan, and complete client service delivery tasks per global and local business requirements.
• Support team members and new staff with knowledge transfer on LRQA products and processes.
• Actively contribute to team meetings and client service initiatives.
• Escalate service delivery issues within or ahead of agreed SLAs; monitor team delivery against KPIs.

Qualifications & Requirements

• Degree (or equivalent) in a relevant subject.
• Experience in backend operations and customer service.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Open to working in shifts.

Employment Type : 1-Year Fixed Term contract