Central Helpdesk Support

We are looking for a Central Helpdesk Support professional to assist internal and external customers within SLA framework. The role involves handling support requests, providing L1 troubleshooting, maintaining various records, and ensuring smooth day-to-day operations.

KEY RESPONSIBILITIES

• Act as the first point of contact for the project.
• Manage helpdesk tickets, emails, and user requests.
• Provide basic troubleshooting on hardware, software, and other edtech tools.
• Maintain inventory records .
• Maintain documentation, FAQs, and user guides.
• Escalate complex issues to technical staff or field engineers.
• Support workshops, demonstrations, and training sessions.

REQUIREMENTS
Education

• Graduate or Diploma holder in Electrical Engineering, Mechatronics, Electronics, or related technical disciplines.
• B.Ed. / Academic background will be given preference.

Experience

• 1 to 3 years of experience in helpdesk support, technical support, or similar roles.
• Experience with helpdesk systems or technical support environments is an advantage.

Language Skills

• Proficiency in English, Hindi, and Odia.