Central Help Desk support

JOB TITLE : CENTRAL HELP DESK & SUPPORT

Location : Odisha
Department: Technology
Job Type : Full-Time
Experience : 13 Years

ROLE SUMMARY

KEY RESPONSIBILITIES

• Act as the first point of contact for the project.
• Manage helpdesk tickets, emails, and user requests.
• Provide basic troubleshooting on hardware, software, and other edtech tools.
• Maintain inventory records .
• Maintain documentation, FAQs, and user guides.
• Escalate complex issues to technical staff or field engineers.
• Support workshops, demonstrations, and training sessions.

REQUIREMENTS

Education

• B.Tech/ B.E./ B.Sc /Diploma in (Computer science/ IT/Electronics & communication Engineering/ Electrical Engineering)/ MCA/BCA related technical disciplines.
• B.Ed. / Academic background will be given preference.

Experience

• 1 to 3 years of experience in helpdesk support, technical support, or similar roles.
• Experience with helpdesk systems or technical support environments is an advantage.

Language Skills

• Proficiency in English, Hindi, and Odia.