Central Field Support Engineer

Roles and Responsibilities :

• Provide technical support to customers through remote troubleshooting, resolving issues related to hardware deployment, logistics, and SLA compliance.
• Troubleshoot complex IT problems using various tools and techniques to identify root causes and implement effective solutions.
• Collaborate with cross-functional teams to resolve customer complaints, ensuring timely resolution of incidents within agreed SLAs.
• Document all interactions with customers, including incident reports, troubleshooting steps, and resolutions.

Job Requirements :

• 1-2 years of experience in a similar role providing technical support for industrial automation systems.
• Strong understanding of logistics processes and ability to manage multiple projects simultaneously.
• Proficiency in remote troubleshooting techniques using various software platforms (e.g., TeamViewer).
• Ability to work independently with minimal supervision while maintaining high levels of productivity.