Central Account Manager

Key Responsibilities:

• Manage and maintain client/society accounts.
• Handle client queries, complaints, and escalations.
• Monitor ERP operations and service requests.
• Track tickets and ensure timely resolution as per SLA.
• Coordinate with internal teams to resolve client issues.
• Prepare and maintain account-related reports.
• Monitor account performance and identify operational issues.
• Maintain good client relationships and ensure customer satisfaction.
• Support client retention and smooth day-to-day operations.

Required Skills:

• Good communication and client-handling skills.
• Basic knowledge of accounting/finance concepts.
• Problem-solving and coordination skills.
• Good knowledge of MS Excel.
• Ability to handle multiple accounts and escalations.
• Experience in customer support, account management, or operations is preferred.