Central Account Manager - WFH (upto 12k )

Responsibilities:

• Manage client relationships and resolve customer issues.
• Monitor ERP operations and track service requests.
• Handle escalations and ensure timely resolution of complaints.
• Track tickets and maintain SLA (Service Level Agreement).
• Coordinate with internal teams for issue resolution.
• Prepare reports and monitor team performance.
• Ensure customer satisfaction and client retention.

Requirements:

• Experience in accounting, client handling, or customer support.
• Good communication and problem-solving skills.
• Knowledge of accounting concepts and ERP systems.
• Team-handling experience is an added advantage.