Center Manager

We are looking for a dynamic and result-oriented Center Manager to oversee the day-to-day operations of our diagnostic center. The ideal candidate will be responsible for operational efficiency, patient experience, team management, revenue growth, quality compliance, and overall center performance.

Key Responsibilities

1. Center Operations

• Manage daily operations of the diagnostic center to ensure smooth and efficient functioning.
• Monitor patient footfall, registration, billing, sample collection, and report delivery.
• Ensure optimal utilization of manpower, equipment, and other resources.
• Coordinate with radiology, pathology, front desk, and other support teams.

2. Patient Experience

• Ensure high standards of patient service and satisfaction.
• Address patient queries, complaints, and grievances promptly.
• Monitor waiting time, turnaround time (TAT), and service quality.
• Maintain a patient-centric and professional environment.

3. Team Management

• Lead, supervise, and motivate the center team.
• Manage staff attendance, duty rosters, productivity, and performance.
• Identify training needs and ensure effective employee onboarding.
• Handle team grievances and maintain discipline.

4. Business Growth and Revenue

• Drive revenue growth through improved patient footfall and service utilization.
• Monitor daily collections, billing accuracy, and center revenue.
• Build relationships with doctors, hospitals, corporate clients, and referral partners.
• Identify opportunities to improve business performance and profitability.

5. Quality and Compliance

• Ensure compliance with applicable healthcare regulations and organizational SOPs.
• Maintain patient records, operational registers, and required documentation.
• Coordinate audits and implement corrective and preventive actions.
• Ensure adherence to patient safety, infection control, and biomedical waste management protocols.

6. Inventory and Infrastructure

• Monitor consumables, inventory, and stock availability.
• Coordinate equipment maintenance and timely resolution of operational issues.
• Ensure cleanliness, hygiene, safety, and upkeep of the center.

7. Reporting and Performance Monitoring

• Track center KPIs, including revenue, patient footfall, TAT, patient satisfaction, and productivity.
• Prepare daily, weekly, and monthly performance reports.
• Review performance against targets and implement improvement plans.
• Coordinate with Head Office and other departments for operational support.

Preferred candidate profile

• Graduate in any discipline; MBA/PGDM in Healthcare Management or Operations will be preferred.
• 4-8 years of relevant experience in healthcare, diagnostic centers, hospitals, or clinical operations.
• Prior experience in handling teams and managing center-level operations.
• Strong knowledge of healthcare operations, patient service, billing, and basic financial reporting.
• Good communication, leadership, problem-solving, and interpersonal skills.
• Proficiency in MS Office and healthcare management software.