Center Manager

Job Title: Centre Manager

Location: Assigned Centre

Department: Academies

Reporting To: BUSSM

Purpose of the Role

The Centre Manager is responsible for overseeing all operations and strategies at the assigned centre to drive learner enrolments, training completions, and job placements. The role involves managing promotional activities, generating leads, building partnerships, and ensuring smooth centre operations while delivering an excellent learning experience for students and partners.

Organizational Structure

Reporting To:

BUSSM

Direct Reports / Span:

• Counsellor
• Sales Officer
• Trainer
• Placement Manager

Key Deliverables

• Achieve centre targets for lead generation, learner enrolments, training completion, and job placements.
• Execute local and regional promotional strategies such as kiosks, banners, pamphlet distribution, and other lead-generation initiatives.
• Build and maintain relationships with colleges, institutions, business partners, and employers to generate leads and placement opportunities.
• Maintain a positive learning and educational environment at the centre.
• Organize seminars, placement fairs, career fairs, and brand-building activities to strengthen visibility and increase enrolments.
• Maintain and manage databases of learners, employers, and potential partners.
• Ensure business partners meet contractual commitments related to enrolments, training, and placements.
• Manage day-to-day centre operations, including hiring and performance management of the sales team.
• Monitor and analyze centre performance data to improve operational efficiency.
• Ensure proper upkeep, safety, and maintenance of centre infrastructure.

Key Responsibilities

1. Promotional Strategy & Lead Generation

• Develop and implement localized strategies to generate high-quality leads through kiosk setups, pamphlet distribution, banners, and outdoor promotions.
• Organize seminars, placement fairs, and career expos to attract potential learners.
• Build partnerships with colleges, Training & Placement Officers (TPOs), and educational institutions to increase awareness of courses.
• Collaborate with the marketing team and external agencies to create effective promotional campaigns and marketing materials.

2. Business Partnerships & Collaboration

• Identify and engage with potential partners for Education Collaboration Agreements (ECA) and Education Outreach Networks (EON).
• Ensure partners comply with agreements and manage timely payouts and partnership performance.
• Build and maintain strong relationships with internal and external stakeholders.

3. Training & Placement Support

• Work closely with learners to reduce dropouts and support course completion.
• Encourage learners to accept fresher job opportunities.
• Collaborate with employers to create placement opportunities and conduct placement drives.

4. Operational Management

• Oversee daily centre operations and ensure compliance with operational processes (Mobilization, Training, Placement - MTP).
• Recruit, train, and manage a high-performing sales and operations team.
• Monitor centre performance against targets and key performance indicators (KPIs).
• Maintain high standards of service quality and operational efficiency.

5. Data Analysis & Reporting

• Track and analyze data related to lead generation, enrolments, training completion, and placements.
• Prepare and present performance reports to support data-driven decisions and improve centre performance.

Required Approach

Proactive Leadership

Take ownership of centre performance and drive the team towards achieving business objectives.

Collaboration Focus

Build strong relationships with internal teams and external stakeholders to ensure smooth operations and growth.

Result-Oriented Mindset

Focus on achieving targets through strategic planning, innovation, and data-driven decision-making.

Learner-Centric Approach

Ensure learners receive quality training, career guidance, and placement support.

Adaptability

Quickly adapt to changing market conditions, learner expectations, and organizational priorities.

Collaboration

Key Shared Accountabilities

• Marketing and Mobilization
• Training Delivery
• Placement Support
• Team Management

Key Internal Collaborators

• GM - Academies
• Operations Manager
• Key Accounts Team

Career Growth Opportunities

EduBridge provides multiple opportunities for vertical and lateral career growth based on employee performance, potential, and organizational requirements.

Potential Career Path:

Centre Manager Cluster Manager BUSSM Operations Manager

Core Values at EduBridge

Ethics

Maintain ethical practices and ensure compliance with company policies and values.

Teamwork

Promote collaboration and respect among team members while working towards common organizational goals.

Learner First / Customer First

Deliver high-quality training and services that positively impact learners careers.

Quality

Maintain excellence in training delivery, service standards, and operational data management.