Center Manager

Role & responsibilities

• Report regularly to the Regional Business Manager on business plan execution, revenue/financial results and operational issues.
• Manage operations: staffing, customer service, expenditure & accounts, statutory compliance and security & safety.
• Build business through his sales executives run community camps, health awareness programmers, enrolment drives; attract leading consultants to practice at the Cradle, etc.
• Requires initiative - to solve daily operational issues, HR, sales, etc.
• Responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, overtime assignment, back-up for absent employees, shift rotations, etc.
• Provide excellent customer service, manage all external & internal relations and promote a sales and service culture through personal example, coaching and staff motivation

Should have a minimum of 8 years of experience in this field

Preferred candidate profile

• Ability to deliver customer satisfaction.
• Can manage about 20 employees - medical technicians, nurses, front office, accounts & sales executives.
• Can attract and manage doctors who practice at the clinic.
• Able to pinpoint areas for improvement.
• Good leadership, inter-personal and communication skills.
• At least three years experience as a Branch Manager/Centre Manager in a reputed health care organization/ profit center (responsible for P&L).

Man management skills essential

Education:

• Graduate. Prefer a degree in Healthcare/Hospital Administration or Business.

Knowledge:

• Thorough knowledge of center operations we are looking for operational excellence.
• Knowledge of Hospital / Diagnostics Market. Desirable - exposure to Quality Management and Implementing Accreditation Standards (NABL/JCIA/NABH).