Center Manager

Job Description: Centre Manager Bengaluru

Position: Centre Manager
Location: Bengaluru
Experience: 3–5 years minimum
Industry: Clinic / Healthcare
Qualification: MBA in Marketing, Finance, Administration, Healthcare Management, or a related field

Role Overview

We are looking for an experienced and result-oriented Centre Manager to oversee the operations of all three Bengaluru centres. The candidate will be responsible for driving sales and revenue, managing day-to-day centre operations, ensuring administrative efficiency, and maintaining high standards of customer/patient experience.

Key Responsibilities

1. Sales & Business Development

• Drive sales, revenue, and business growth across all three Bengaluru centres.
• Set and monitor centre-wise sales targets and performance.
• Develop strategies to improve lead conversion, customer acquisition, and retention.
• Track daily, weekly, and monthly sales performance.
• Coordinate with the marketing team to implement local marketing and promotional activities.

2. Centre Operations

• Manage the day-to-day operations of all three centres.
• Ensure smooth functioning of front office, patient/customer handling, appointments, billing, and other operational activities.
• Ensure adherence to company SOPs, policies, and quality standards.
• Monitor centre productivity and identify areas for operational improvement.

3. Team Management

• Lead, supervise, and motivate centre teams.
• Monitor employee attendance, productivity, performance, and discipline.
• Conduct regular team meetings and performance reviews.
• Support recruitment, training, onboarding, and development of centre staff.

4. Administration

• Oversee administrative activities across all three centres.
• Ensure proper maintenance of records, documentation, inventory, and supplies.
• Coordinate with HR, Finance, Operations, and other corporate teams.
• Ensure timely resolution of operational and administrative issues.

5. Customer/Patient Experience

• Maintain high standards of customer/patient service.
• Handle escalations and complaints professionally and ensure timely resolution.
• Monitor feedback and implement corrective measures to improve customer satisfaction.
• Manage patient consultation before procedure about all Treatment

6. MIS & Reporting

• Prepare and submit regular reports on sales, revenue, operations, staffing, and centre performance.
• Analyse key performance indicators and take corrective actions where required.
• Present centre performance updates to senior management.

Candidate Profile

• Minimum 3–5 years of experience in a clinic, hospital, healthcare, diagnostics, wellness, or similar service industry.
• MBA in Marketing, Finance, Administration, Healthcare Management, or a related field preferred.
• Strong sales and business development orientation.
• Experience managing multiple teams/locations will be an advantage.
• Strong leadership, communication, coordination, and problem-solving skills.
• Ability to manage multiple centres and handle operational priorities independently.
• Good knowledge of MS Office/Excel and reporting systems.
• Should be willing to travel between the three Bengaluru centres as required.

Key Performance Areas (KPIs)

• Centre-wise revenue and sales achievement
• Lead conversion and customer acquisition
• Customer/patient satisfaction
• Team productivity and performance
• Operational efficiency
• Cost and administrative control
• Compliance with SOPs and company policies

Reporting To: Senior Management / Regional Head