Center Manager
Angel & Genie · Bengaluru · onsite · Posted 37d ago
About a minute. You'll make an account on the way through.
About this role
KEYRESPONSIBILITIES-SALES
.Ownthecentermonthlyandquarterlyenrollmentandrevenuetargetsacrossallprogramsoffered.
.Convertwalk-ins,phoneinquiries,anddigitalleadsintoadmissionsthrougheffectivecounselingandfollow-up.
.Counselprospectivestudentsandparentsoncourseofferings,feestructures,andoutcomes,tailoringthepitchtoeachfamily'sneeds.
.Drivelocaloutreach-school/collegetie-ups,seminars,referrals,andcommunityengagement-tobuildtheinquirypipeline.
.Trackandreportdaily/weeklysalesfunnelmetrics(inquiries,walk-ins,conversions,drop-offs)andcourse-correctproactively.
.Coordinatewiththemarketingteamonlocalpromotions,offers,andcampaignexecution.
KEYRESPONSIBILITIES-SERVICE&OPERATIONS
.Ensuresmoothday-to-daycenteroperations,includingbatchscheduling,facultycoordination,andclassroomreadiness.
.Actasthefirstpointofcontactforstudentandparentqueries,complaints,andescalations,resolvingthempromptlyandprofessionally.
.Monitorstudentattendance,engagement,andsatisfactiondriveretentionandaddressearlywarningsignsofattrition.
.Maintainaccuraterecordsofenrollments,feecollections,andstudentdatainlinewithcompanysystems.
.Liaisewithfacultyandacademicteamstoensuretimelydeliveryoftheacademiccalendarandqualityofinstruction.
.Ensurethecentermaintainshighstandardsofhousekeeping,safety,andpresentationatalltimes.
.Managefront-officestaffandsupportteamperformanceatthecenter.
KEYPERFORMANCEINDICATORS
.Monthly/quarterlyenrollmentandrevenueachievementagainsttarget.
.Lead-to-admissionconversionrate.
.Studentretentionandsatisfactionlevels.
.Turnaroundtimeonquery/complaintresolution.
.Centeroperationalcompliance(attendancerecords,feereconciliation,reportingaccuracy).
Sourced from foundit