Center Manager

Job Description Centre Manager

Position: Centre Manager
Company: Eye Mantra Hospital
Location: Delhi/NCR/Noida / Gurgaon
Work Mode: Onsite
Experience: 3 to 4 Years
Industry: Healthcare / Hospital Operations

About the Role

Eye Mantra Hospital is looking for an experienced and result-oriented Centre Manager to manage the overall operations of the hospital/centre. The ideal candidate will be responsible for day-to-day operations, team management, patient experience, revenue, and overall centre performance.

Key Responsibilities

• Manage the overall day-to-day operations of the centre.
• Lead and manage the centre team, including reception, counselors, floor coordinators, and support staff.
• Ensure smooth patient flow and patient experience throughout the centre.
• Monitor centre revenue, appointments, conversions, and operational performance.
• Drive the centre towards achieving monthly revenue and business targets.
• Coordinate with doctors and clinical teams to ensure smooth patient management.
• Handle patient concerns, complaints, and escalations professionally.
• Monitor staff attendance, performance, productivity, and discipline.
• Conduct regular team meetings and provide guidance to team members.
• Ensure proper implementation of hospital SOPs and operational processes.
• Maintain required reports and share daily/weekly/monthly performance updates with management.
• Ensure proper maintenance of the centre, including cleanliness, infrastructure, and availability of required resources.
• Identify operational challenges and implement solutions to improve efficiency.
• Support local marketing and business development activities to increase patient footfall.
• Ensure compliance with hospital policies, quality standards, and patient confidentiality.

Requirements

• Bachelor's/Master's degree in Hospital Management, Healthcare Management, Business Administration, or a related field.
• 36 years of experience in hospital/healthcare centre operations.
• Previous experience in managing a team is required.
• Strong understanding of hospital operations and patient management.
• Experience in handling revenue targets and centre performance will be preferred.
• Excellent communication, leadership, and problem-solving skills.
• Strong coordination and people-management abilities.
• Ability to work in a fast-paced healthcare environment.

Preferred Experience

Candidates with experience in eye hospitals, hospitals, clinics, diagnostic centres, or healthcare chains will be preferred.

Key Performance Areas

• Centre Revenue & Target Achievement
• Patient Footfall & Conversion
• Patient Experience
• Team Productivity & Performance
• Operational Efficiency
• Staff Management
• Centre Compliance & SOP Adherence

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HR Monika