Center Manager - Branch Banking

Position

Reporting to

Key Responsibility Areas:

• Recruit, train and Supervise executives to achieve the agreed business targets and insurance sales in the defined cluster (40 and odd branches) and building a progressive partnership with the bank.
• Manage the discrepancies at the cluster level, provide support for ongoing issue resolution, manage initiatives deployed, providing induction and on-the-job training for Ops processes and workflows to team in order to achieve operations excellence derive customer satisfaction.
• Participate in the hiring process, Counsel and Mentor performance, Conduct Fortnightly PRPs, co-create and implement recognition platforms in order to build a capable and motivated team in the Yes Bank Relationship.
• Anticipate training requirements for the partner and lead the development and deployment of partner training programs in order to increase the selling effectiveness of owned as well partner teams.
• To ensure that the system requirements are met in order to the relationship is productive and mutually beneficial and compliant with all regulatory requirements.
• Deploy and monitor implementation specifically Bank staff contests/RR in order to accelerate revenue generation with the Channel.

Measure of Success:

• CBP, Case Size, manmonths, Paid cases
• Initiatives deployed-Plan VS actual

Customer satisfaction scores.

• Hiring vs. objectives

Employee Satisfaction Scores

• Feedback from Partner
• Channel Partner feedback
• Adverse observations in Audit Scores

Incremental business results (Leads /

policies etc.), Spend - Budget vs. actual

Desired qualifications and experience:

• Master of Business Administration or equivalent
• 5-7 years of experience in Sales, prior experience in Insurance essential with min 2 years of team handling experience.