Center Head-Hospital

Position Summary

The Centre Head is overall in-charge of a Hospital and is responsible for its end-to-end operations, financial performance, resident and patient well-being, and employee engagement. This role demands a hands-on leader with strong business acumen, operational excellence, and a deep commitment to high-quality elder care. The Centre Head serves as the face of the centre and ensures that the medical and non-medical functions are integrated and aligned to deliver exceptional service, safety, and comfort to all residents. The role involves P&L ownership, clinical oversight, and cross-functional leadership to drive service excellence, compliance, and growth.

Reporting Lines

In this position, you will report to the Vice President-Operations or any other executive nominated by the Management in this regard. The Company reserves the right to make changes in your reporting structure and job responsibilities at any time.

Key Interactions

Internally

• Nursing and Clinical Team
• Administration and Facility Staff
• Finance & Accounts
• Sales & CRM
• HR & Training
• Food & Nutrition Services
• Housekeeping & Security
• Quality & Compliance Team
  
  

Externally

• Residents and Family Members
• Consultants and Doctors
• Local Hospitals and Emergency Services
• Vendors and Service Providers
• Regulatory Authorities
• Community Representatives
  
  

Core Responsibilities

• Centre Operations & P&L Management
• Own and manage the centre's Profit & Loss, ensuring revenue realization, cost efficiency, and budget adherence.
• Monitor key operational KPIs, service delivery metrics, and resource utilization.
• Ensure smooth running of daily operations across all departments (clinical and non-clinical).
• Medical & Resident Care Oversight
• Ensure the highest standards of patient care and clinical excellence in alignment with protocols.
• Collaborate with clinical teams to oversee care plans, emergency response, infection control, and audits.
• Build a culture of compassion, respect, and dignity for all residents.
• People Leadership
• Lead, mentor, and manage cross-functional teams to build ownership, engagement, and high performance.
• Foster a positive work environment that prioritizes staff morale, learning, and service orientation.
• Ensure manpower planning, hiring, training, and retention in alignment with staffing norms.
• Resident & Family Experience
• Act as the primary point of contact for residents and their families; address concerns with empathy and professionalism.
• Drive satisfaction, engagement, and personalized service experience for all residents.
• Conduct periodic town halls, reviews, and check-ins with residents and caregivers.
• Compliance, Quality & Risk Management
• Ensure adherence to internal SOPs, clinical protocols, and statutory requirements.
• Conduct internal audits, safety drills, and review meetings to mitigate risk.
• Maintain accurate records and ensure regulatory documentation is up to date.
• Facility & Vendor Management
• Oversee the upkeep, safety, and functionality of the physical infrastructure and facilities.
• Manage service provider relationships for housekeeping, security, food, laundry, and medical supplies.
• Community & Stakeholder Engagement
• Build local partnerships with hospitals, senior care specialists, vendors, and community leaders.
• Represent the centre in community forums, awareness programs, and public relations initiatives.
• Values Alignment
  
  

Leaders are expected to embody and role-model the organization's core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in all aspects of their leadership. This includes setting the highest standards of service and performance, demonstrating dignity, accountability, and fairness in decision-making, fostering a culture of honesty and transparency, and consistently showing empathy and care toward residents, colleagues, and partners. Leaders must actively reinforce these values through their actions, communication, and the example they set for their teams.

Work Complexities

• Managing clinical and non-clinical teams in a 24x7 operating environment.
• Balancing empathy and service with operational and financial discipline.
• Crisis management (medical emergencies, escalations, or regulatory situations).
• Aligning medical standards with hospitality excellence for an aging population.
• Navigating expectations of elders, families, and staff in emotionally sensitive environments.
  
  

Profile

Knowledge And Experience

• Bachelor's Degree required; Master's in Healthcare/Operations/Management preferred
• 10–12 years experience in operations, preferably in senior living, hospitals, hospitality, or healthcare services
• Strong understanding of clinical workflows, service delivery, and healthcare facility operations
• Working knowledge of budgeting, staffing, and compliance in a regulated environment
• Proficient in MS Office, reporting tools, and digital documentation systems
• Competencies
• Strong leadership and people management skills
• Service-oriented mindset with a passion for elder care
• High emotional intelligence and conflict resolution capability
• Financial acumen and operational discipline
• Strong written and verbal communication skills
• Ability to handle high-pressure situations with composure
• Collaborative, ethical, and aligned to organizational values
• Flexible, solution-focused, and resilient

Skills: management,operations,leadership,compliance,healthcare,teams,hospitals,reporting,empathy,adherence,center head,center manager,center operations,profit and loss,p&l,p&l forecasting,p&l review