CEC Relationship Manager - VRM

Job Role:

• To exclusively handle Wealth/Privy outbound calls - schedule equivalent experience profiles from other competitors.
• Differentiated training to make them universal phone banking officers - cross training in cards, liabilities, assets.
• This skill will also do sales with assigned customer base mapped to them.
• Measure of outcomes - NPS, Service Level, Service Quality and Sales.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (end-of-day target).
• Adherence to Information Security norms and quality process norms.
• Be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality, or on the coaching provided to the team as guidelines for improving performance.

Job Requirements:

• Should be at least a graduate.
• No western line candidates to be scheduled; kindly hunt profiles residing near Thane.
• Should not have an employment gap of more than a month.
• Should have completed at least a year in the current organization.
• Better soft skills - conversational skills and English Versant scores 7+.
• Flexible to work on rotational week offs.