{"@context":"https://schema.org","@type":"JobPosting","title":"CE + Integration Developer - Customer Service/ CCaaS","description":"

CE + Integration developer with Customer Service and CCaaS skill

Requirements:

Strong development experience in Microsoft Dynamics 365 CE focused on the Customer Service module.
Deep understanding of CRM Workstream processes including case lifecycle, queues, SLAs, and knowledge management.
Hands-on experience integrating D365 CE with CCaaS platforms (e.g., Genesys, Amazon Connect, Five9).
Proficiency in custom development using C#, JavaScript, Plugins, Workflows, and Power Platform.
Familiarity with Omnichannel capabilities, CTI integration, and Telephony APIs.
Knowledge of Azure Logic Apps, Azure Functions, and REST APIs.

Skills : - Microsoft Dynamics 365 CE, CRM Workstream, CCaaS , C#, JavaScript, Plugins, Workflows, and Power Platform, Genesys, Amazon Connect, Five9

Qualification : - B.Tech preferred

Job Location : - PAN India (Bangalore/ Chennai/ Hyderabad/ Mumbai/ Pune/ Gurgaon/ Kolkata)

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