CCU RL (Customer Service - Retail Credit Card) / Kotak Bank (On Roll)

Process: Customer Service - Retail Credit Cards

Company: Kotak Mahindra Bank
Employment Type: Full-Time | Direct Payroll
Role: Customer Service Executive Retail Credit Cards

Eligibility Criteria

• Qualification: Graduation Mandatory Any Stream
• Experience: Minimum 1 Year in Banking / BFSI / Credit Card Operations / Customer Service
• Age: 20–30 Years
• Gender: Male / Female
• Communication: Excellent Verbal & Written English
• Salary: Up to 4.50 LPA, based on interview performance

Key Responsibilities

• Handle customer queries related to retail credit cards and banking services.
• Assist with activation, billing, statements, payments, disputes, card replacement, rewards and credit limit requests.
• Process service requests accurately within defined timelines.
• Resolve customer concerns and escalate complex issues when required.
• Maintain accurate customer interaction and service records.
• Follow bank policies, compliance requirements and operational procedures.
• Ensure excellent customer satisfaction and service quality.

Working Schedule

• Shift: Rotational Day Shift between 7:00 AM - 8:00 PM
• Shift Duration: 9 Hours including breaks
• Weekly Off: 8 Rotational Week-Offs per Month
• Candidates must be flexible to work on weekends and public holidays as per business requirements.

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Interested candidates can share their CVs on WhatsApp on the number below

HR Dipti - [phone removed]