Cctv Engineer - Dahej - 3i Infotech

Key Responsibilities

L1 CCTV Support Engineer

• Monitor CCTV systems and ensure cameras are operational.
• Perform first-level troubleshooting for CCTV cameras, DVR/NVR and VMS.
• Troubleshoot issues such as:
• Camera offline/not reachable
• No video/display
• Video quality issues
• Recording failure
• Camera connectivity issues
• Power-related issues
• Check camera connectivity using ping and basic network troubleshooting.
• Perform basic configuration of IP cameras, NVR/DVR and VMS.
• Monitor recording status and storage availability.
• Create and update incidents/tickets in the ITSM tool.
• Escalate unresolved issues to L2/L3 or vendors.
• Coordinate with field engineers for physical CCTV-related issues.
• Maintain daily monitoring and incident reports.
• Follow defined SLA and escalation procedures.

L2 CCTV Support Engineer

• Provide second-level technical support for CCTV surveillance infrastructure.
• Troubleshoot complex issues related to IP cameras, NVR/DVR, VMS and network connectivity.
• Configure and troubleshoot IP cameras, NVRs and VMS platforms.
• Perform camera replacement, addition/deletion and configuration.
• Troubleshoot IP addressing, VLAN, PoE, switches and network connectivity related to CCTV.
• Analyze camera, NVR and VMS logs for troubleshooting.
• Troubleshoot recording, playback, storage and retention issues.
• Manage user access and permissions within VMS.
• Support CCTV system upgrades, migrations and expansions.
• Coordinate with OEMs/vendors for hardware and software issues.
• Perform preventive maintenance and health checks.
• Prepare incident/RCA reports for recurring or major issues.
• Guide L1 engineers on troubleshooting and operational procedures.

Technical Skills

CCTV / Surveillance

• IP CCTV Cameras
• Analog Cameras
• DVR / NVR
• VMS (Video Management System)
• PTZ Cameras
• Camera configuration and troubleshooting
• Video recording and playback
• Storage and retention management
• CCTV monitoring systems
• Camera health monitoring

Networking

• TCP/IP fundamentals
• IP addressing and subnetting
• DHCP/DNS basics
• VLAN
• PoE switches
• Ethernet cabling
• Ping, Tracert and basic network troubleshooting
• LAN connectivity
• Basic understanding of firewalls

Hardware

• CCTV cameras and accessories
• DVR/NVR hardware
• PoE switches
• Power supplies
• Hard disks/storage
• Network cables and connectors
• Basic rack and cabling knowledge

If the JD matches share us your updated resume to [email removed] or WhatsApp [phone removed]