CCT - Customer Care Professional
Sonalika Tractors · Ahmedabad · onsite · Posted 63d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
1. Complaint Handling
- To handle and resolve all the complaints raised in their assigned territory in co-
ordination with CCE, Dealer Mechanic and Dealer advisor.
- To ensure Job Card opening by dealer advisor as and when the complaint is
registered at dealership.
- To ensure dealer mechanic to take OTP from customer within 3hours of job card
opening.
- To support CCE for complaint resolution within 48hours of job card opening.
2. Customer Handling To understand the complaint and help customer by resolving the
complaint in best possible manner in coordination with the internal external
stakeholder.
3. Service Camp - Carry out service camp along with dealer manpower, as per defined SOP
in coordination with CCE/CCM.
4. Parts Availability - Facilitated the dealership in arranging the parts from stockist which
are required to resolve customer complaints.
5. Trainings
- To give on the job training to dealer mechanics.
- Support in mechanic training at Sonalika Skill Development Centres in their assigned
territory.
6. Others
- Support CCE in implementing Company Identity Program which includes Standees,
Disclaimer: This job posting & location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
dealerCustomer CareCustomer HandlingCustomer Complaintscomplaint resolutionComplaint Handling
About Sonalika Tractors
Sonalika Tractors
Automobile
2.0k+
employees
1969
57 years old
Hoshiarpur, Punjab
India
₹7.9L PA avg
Avg at Sonalika Tractors
About
Sonalika Tractor is a leading tractor manufacturer and supplier in India along with other customized agriculture solutions. They have more than 12 lakhs happy customers.
Industries
AutomobileManufacturing
Employee ratings
10 reviews
3.6/ 5
Culture
2.1
Career growth
2.4
Work-life
2.6
Employees rate it well for
Job Security37Overall Company36
Find them on