CCNA TRAINER

Job Summary

The Technical Trainer - Network Data, Network Security & Network Voice will deliver structured, hands-on training for new recruits and early-career professionals selected for HCL roles. The trainer will cover core networking, security, collaboration/voice technologies, troubleshooting methods, lab-based learning, assessments, and technology best practices aligned to enterprise network operations.

Location- Noida, Lucknow, Chennai, Madurai

Purpose of the Role

• Support HCL training programs by enabling learners to build employable skills across network administration, network data, network security, and network voice domains.
• Develop and deliver practical training using labs, simulations, real-world scenarios, and guided troubleshooting exercises.
• Assess learner readiness through quizzes, hands-on labs, technical viva, project work, and feedback-driven improvement plans.
• Collaborate with technical teams, program owners, and delivery stakeholders to align curriculum outcomes with business needs.

Required Experience & Qualification

• Overall experience: 7 to 10 years maximum in networking / network operations / network security / voice technologies / technical training.
• Relevant practitioner experience should include enterprise networking, network security operations, voice or unified communications technologies, and hands-on troubleshooting.
• Bachelor's degree in Computer Science, Information Technology, Electronics, Networking, or a related discipline is preferred.
• Mandatory: certification in at least one relevant networking/security/voice area such as CCNA, CCNP, CCIE, CompTIA Network+, Security+, Cyber Security, Fortinet, Palo Alto, Check Point, Cisco Collaboration, or equivalent.

Key Responsibilities

• Deliver instructor-led, virtual, hybrid, and lab-based sessions on network data, network security and network voice topics.
• Create and maintain courseware, presentations, lab manuals, assignments, assessments and remediation plans.
• Design hands-on labs using network simulation, emulation and virtualization platforms for real-world practice.
• Conduct technical evaluations, provide structured feedback, and report learner progress to program stakeholders.
• Guide learners on troubleshooting methodology, root-cause analysis, documentation discipline and operational best practices.
• Stay current with evolving enterprise networking, security and collaboration technologies and incorporate relevant updates into training delivery.
• Work with technical teams to validate lab environments, troubleshoot learner issues, and continuously improve training effectiveness.

Training Delivery Competencies

• Strong communication skills with the ability to simplify complex technical concepts for mixed-proficiency learner groups.
• Ability to create scenario-based activities, demonstrations, troubleshooting labs and capstone projects.
• Experience in training service delivery environments and understanding of ITSM service delivery concepts is desirable.
• Capability to influence stakeholders, collect feedback, and improve curriculum quality and learner outcomes.
• Good command of English language for classroom facilitation, learner feedback and documentation.