CCAI Bot developer

Job Description

We are looking for a skilled Google Dialogflow Bot Developer with strong Python programming expertise to design, develop, and optimize conversational AI solutions and self-service IVR components. The ideal candidate will have hands-on experience with Dialogflow ES/CX, Google CCAI, Google generative playbook and integration with backend systems using Python. The role involves building scalable and intelligent virtual agents for voice and chat channels, ensuring seamless customer interactions, and leveraging AI/ML capabilities for continuous improvement.

Responsibilities:

• Lead the design and development of conversational AI solutions using Dialogflow ES/CX and Google generative playbooks.
• Build and maintain dialog flows, intents, entities, and fulfillment services.
• Develop Python-based middleware, backend services, and APIs to integrate bots with enterprise systems.
• Optimize bot performance by implementing NLP best practices, context management, and error handling.
• Collaborate with UX and business teams to define conversation design and user journeys.
• Implement logging, monitoring, and analytics to track bot performance and improve customer experience.
• Provide technical leadership, mentor junior developers, and perform code reviews.

Qualifications

• 5+ years of software development experience, with at least 3 years in Dialogflow ES/CX.
• Strong programming experience in Python (Flask/FastAPI/Django).
• Hands-on experience with Google Cloud Platform (GCP) services (CCAI, Pub/Sub, Agentic AI, Cloud Functions, Cloud Run, BigQuery).
• Expertise in designing and deploying RESTful APIs and webhooks for bot fulfillment.
• Knowledge of NLP/NLU principles, speech-to-text, and text-to-speech integration.
• Familiarity with third-party integrations (CRM, contact centers, databases, etc.).
• Bachelors/Master’s in Computer Science, Engineering, or related field.
• Experience with version control (Git), CI/CD pipelines, and Agile methodologies.
• Strong debugging, problem-solving, and communication skills.

Nice to have:

• Google ADK