CHENNAI · FULLTIME
CCaaS Application Developer
Ford Motor india pvt limited
Chennai · onsite · Posted 42d ago
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Undisclosed5–10 yrsfulltimeChennai
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Section · 01
About this role
- Define integration requirements between NICE CXone and core business applications (e.g., Salesforce, MS Dynamics, internal CRMs, and ticketing systems) using CXone APIs and pre-built connectors.
- Collaborate with engineering teams to leverage NICE CXone REST APIs for custom reporting, real-time data feeds, and automation.
- Act as the primary technical product manager for the migration lifecycle: discovery, design, configuration, testing, deployment, and hypercare.
- Partner with telephony and network teams to design secure SIP/VoIP connectivity, WebRTC configurations, and carrier routing strategies within the CXone ecosystem.
- Map legacy IVR call flows, routing scripts, and queue structures into optimized NICE CXone Studio scripts.
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical experience).
- Experience:
- 5+ years of experience as a TPM, or Solution Architect in the telecom/contact center domain.
- 3+ years of direct, hands-on experience leading NICE CXone (CCaaS) migrations, implementations, and configurations.
- Technical Expertise:
- Deep understanding of the NICE CXone suite, including Studio routing, ACD, IVR, Omnichannel (chat, email, SMS, social), and Reporting/Analytics.
- Proven experience migrating complex, multi-site on-premises contact centers to a cloud environment.
- Strong knowledge of telecom protocols and networking concepts (SIP, VoIP, WebRTC, MPLS, VPN, firewalls).
- Experience with API integrations (REST/SOAP) and connecting CCaaS platforms to CRM systems (e.g., Salesforce Open CTI).
- Methodology: Strong experience working in Agile/Scrum frameworks.
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Section · 02
Skills
AutomationAgilecrmCloud Environmentnetworking conceptscontact centerapplication developerapiscrm systemsfirewallsOmni ChannelintegrationsAnalyticsComputer NetworksdeploymentMS DynamicscloudInformation TechnologyMPLS
Section · Company
About Ford Motor
Ford Motor india pvt limited
Automobile
14k+
employees
1903
123 years old
Chennai, Tamil Nadu
India
₹15L PA avg
Avg at Ford Motor
About
Since 1903, Ford Motor has helped to build a better world for the people and communities that they serve.
Industries
AutomobileManufacturing
Employee ratings
10 reviews
4.2/ 5
Culture
3.6
Career growth
2.9
Work-life
3.7
Employees rate it well for
Company Culture42Work-Life Balance42
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