CBS - BMC - Brand And Marketing - Intranet Manager
Ernst Young · Kochi · onsite · Posted 44d ago
Undisclosed5–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
As an Assistant Director Intranet Manager, the individual will be responsible for the day-to-day execution, optimisation, training and governance of the intranet. The role will focus on ensuring the platform operates effectively, consistently, and in alignment with the firms strategic direction, while enabling improved user experience, content quality, and measurable engagement.
The role will work closely with global and regional stakeholders to translate strategic priorities into practical intranet enhancements and operational delivery.
Your key responsibilities Product optimisation and platform management - Support continuous optimisation of the intranet experience, working with relevant teams to enhance UX and user journey enhancements
- Drive CMS and authoring improvements to improve usability and content quality
- Ensure the platform operates reliably and consistently across regions and use cases
- Manage the intranet backlog, including intake, prioritisation, and tracking of enhancements
- Coordinate dependencies across teams and stakeholders to support effective delivery
- Maintain visibility of roadmap progress and key priorities
- Support interpretation of intranet analytics and performance data
- Translate data insights into practical, actionable recommendations
- Contribute to reporting that informs optimisation, engagement, and content strategy decisions
- Support channel governance frameworks, ensuring effective and consistent use of the intranet
- Reinforce content standards, best practices, and publishing guidelines
- Work with stakeholders to improve adherence to governance expectations
- Act as the first point of escalation for intranet-related enhancement requests
- Provide day-to-day enablement, guidance, and support to content authors and stakeholders
- Facilitate resolution of issues impacting platform usage or content delivery
- Identify gaps in authoring capability and platform understanding
- Develop and maintain training materials and guidance assets
- Support rollout of training initiatives to improve adoption and platform effectiveness
- Strong experience in intranet or digital channel management
- Understanding of UX principles and content design best practices
- Ability to interpret analytics and translate insights into actions
- Experience managing backlogs, prioritisation, and stakeholder requests
- Strong stakeholder management and communication skills
- Structured, detail-oriented approach to governance and operations
- Capability to create and deliver training materials
- Solution-focused mindset with continuous improvement orientation
- Ability to operate in a global, matrixed environment
- Significant experience in internal communications, intranet, or digital channel management
- Proven ability to manage operational delivery and stakeholder engagement
- Experience working with CMS platforms and content governance models
- Strong written and verbal communication skills
- Experience working with analytics and reporting tools
- Familiarity with content management systems
- Exposure to digital transformation or platform optimisation initiatives
- Experience designing or delivering training
- Strong execution and delivery focus
- Strategic awareness with ability to translate into practical actions
- Collaboration and stakeholder engagement
- Continuous improvement mindset
- Ability to balance operational delivery with optimisation
Sourced from naukri
Skills
Channel ManagementContent ManagementCms PlatformsCMSCbsCapability Buildingglobal deliveryAuthoringAnalyticsCapital MarketsContent StrategyCommunication SkillsDigital TransformationGDSEscalation Management
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
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