CBC - CRM & ORM Lead - Senior Manager
Wonder Cement · Udaipur · onsite · Posted 1d ago
Undisclosed5–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Own CRM and ORM strategy across all customer and online touchpoints
Drive CSAT outcomes and conversion percentage primary KPIs for this role
Oversee tool stack MS Dynamics (CRM), Locobuzz (ORM), and Call
Centre operations
Present CRM and ORM performance metrics to Head of Branding and management
Set SLA frameworks for response turnaround online and offline Manage and develop AM-CRM and AM-ORM set KPIs and review
performance
Coordinate with Digital Manager on ORM protocol and social listening integration
Identify patterns in customer complaints and feedback; loop insights into marketing and product teams
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
CSATcrmBrandingsocial listeningORMCustomer ComplaintsSLAMS Dynamicsoperationsmarketing
About Wonder Cement
Wonder Cement
Building Material
1.7k+
employees
2010
16 years old
Ajmer, Rajasthan
India
₹6.2L PA avg
Avg at Wonder Cement
About
Leader in the Indian cement industry, delivering high-quality products with a commitment to innovation and sustainability, serving over million tons of demand annually.
Industries
Building MaterialEngineering & Construction
Employee ratings
10 reviews
4.2/ 5
Culture
3.7
Career growth
3.6
Work-life
4.3
Employees rate it well for
Overall Company42Company Culture40
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