Catchment Sales Manager

CSM

SCOPE OF WORK
The DTC ( Direct-to-Customer) business aims to leverage 50 million homes opportunity in India by providing simplified services and great and consistent customer experience. Catchment Sales Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management.

EXPECTED DELIVERABLES
Manage store operations SOPs, handle customer queries and escalations
Drive postpaid business for catchment through walk-in and walkout models
Online Lead Management from Integrated Lead management system
¢ Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org
¢ Performance Tracking and governance large off roll team (7 -12)
¢ Understand market demographics and increase market visibility through BTL activities as per customer segments
¢ Drive broadband business, maintain good relationships with residential and market association to drive rollout and generate business
¢ Increase upselling and cross-selling to new and existing customers in catchment

HOW YOULL SUCCEED
¢ Build a culture of serve to grow in stores
¢ Ensure robust planning to start strong
¢ Drive discipline in store and cash compliance
¢ Simplify communication for the field executives to understand
¢ Keep team motivated through team connects, rituals and R&R
¢ Building strong relationships with internal as well as external stakeholders and resourcefulness
¢ Partner Management (in LCO towns)

WHAT IT TAKES
¢ Broadband and network knowledge
¢ Inventory management
¢ Analytical Mindset & basic MS office
¢ Drive for results and Execution Excellence
¢ Ownership
¢ Influencing
¢ Build and maintain relationships