Catchment Manager

Success Profile - CSM
SCOPE OF WORK
The DTC( Direct-to-Customer) business aims to leverage 50 million homes
opportunity in India by providing simplified services and great and
consistent customer experience. Catchment Sales Manager in DTC is a
frontline sales role responsible for managing a retail outlet as well as driving
broadband business in a dedicated catchment with a team size of 7-12
executives through customer service, market activations, network
expansion and stakeholder management.
EXPECTED DELIVERABLES
Manage store operations SOPs, handle customer queries and escalations
Ensure network expansion and timely installations by coordinating with
market planning and project team
Performance Tracking and governance large off roll team (7 -12)
Online Lead Management
Understand market demographics and increase market visibility through
BTL activities as per customer segments
Maintain good relationships with residential and market association to
drive rollout and generate business
Increase upselling and cross-selling to new and existing customers
Build a culture of serve to grow in stores
Ensure robust planning to start strong
Drive discipline in store and cash compliance
Simplify communication for the field executives to understand
Keep team motivated through team connects, rituals and R&R
Building strong relationships with internal as well as external stakeholders
and resourcefulness
Partner Management (in LCO towns)
WHAT IT TAKES
Broadband and network knowledge
Inventory management
Analytical Mindset & basic MS office
Drive for results and Execution Excellence
Ownership
Influencing
Build and maintain relationships