Catalogue Team Leader

Team Leader – Catalog Operations

Role Summary

We are looking for a Team Leader – Catalog Operations to manage end-to-end e-commerce catalog operations, including catalog & SKU management, online listings, content quality, vendor coordination, CMS operations, data accuracy, and team performance.

The role will lead the catalog team, ensure SLA and quality adherence, resolve operational issues, and drive process improvements for scalable and efficient catalog operations.

Key Responsibilities

• Catalog & SKU Management
• Manage creation, updation, and maintenance of product catalogs and SKUs.
• Ensure accurate taxonomy, categorization, attributes, metadata, and product information.
• Manage bulk SKU uploads through Excel/CSV and flat-file workflows.
• Conduct catalog audits and resolve duplicates, missing information, and data-quality issues.
• Online Listing & Content Quality
• Manage product titles, descriptions, specifications, images, keywords, and listing content.
• Ensure listings meet defined quality, SEO, and platform standards.
• Coordinate with content/design teams for enhanced content requirements.
• Establish and monitor catalog QC and content-quality standards.
• Team Management
• Lead and manage Catalog Executives/Data Associates.
• Allocate workloads and monitor productivity, quality, TAT, and SLA adherence.
• Conduct quality checks, provide feedback, and coach team members.
• Train new team members on catalog processes, CMS workflows, taxonomy, and SOPs.
• Identify performance gaps and drive corrective actions.
• Process & SOP Management
• Define and improve catalog SOPs, workflows, taxonomy rules, and QC processes.
• Identify process gaps and opportunities for automation and simplification.
• Drive standardization, productivity, and scalability across catalog operations.
• Vendor & Stakeholder Management
• Coordinate with vendors/suppliers for product information, images, specifications, and other catalog requirements.
• Follow up on missing or inaccurate product data.
• Work closely with Merchandising, Procurement, Logistics, Warehouse, Content, Technology, and Customer Service teams.
• Manage catalog-related escalations and ensure timely resolution.
• CMS & System Operations
• Manage catalog operations through CMS/PIM tools and marketplace dashboards.
• Monitor uploads, system errors, and catalog synchronization.
• Coordinate with Technology/Product teams to resolve system and workflow issues.
• Maintain error logs and track issue closure.
• Reporting & Analytics
• Prepare MIS covering catalog creation, SKU productivity, quality, SLA/TAT, listing health, upload status, vendor data, and team performance.
• Analyze operational data to identify gaps and improvement opportunities.
• Use Excel/Google Sheets and dashboards to track and improve operational KPIs.
• Quality & Issue Resolution
• Monitor catalog quality, completeness, and data accuracy.
• Analyze catalog-related customer complaints, returns, and recurring issues.
• Conduct root-cause analysis and implement corrective/preventive actions.
• Ensure timely closure of critical catalog errors and escalations.
  
  

Skills & Qualifications

• Bachelor's degree in Business, Commerce, E-commerce, Supply Chain, Marketing, or a related field.
• 4–6 years of experience in e-commerce catalog management, marketplace operations, or catalog/data operations.
• Prior experience in team handling/people management.
• Strong knowledge of Excel/Google Sheets — Pivot Tables, VLOOKUP/XLOOKUP, data validation, conditional formatting, and bulk data handling.
• Hands-on experience with CMS/PIM, marketplace dashboards, or catalog management systems.
• Strong understanding of SKU management, taxonomy, product attributes, metadata, and online listings.
• Strong analytical, problem-solving, and stakeholder-management skills.
• Ability to manage multiple priorities and deliver within defined SLAs.
• Strong attention to detail and focus on data accuracy.
• Ability to drive process improvements and team performance.
  
  

Key KPIs

• Team productivity & SKU output
• Catalog accuracy & quality
• SLA/TAT adherence
• Error & rejection rate
• Catalog completeness
• Pending backlog reduction
• Vendor data TAT
• Listing health & availability
• Process improvement/automation
• Team performance & training effectiveness