Catalog Management - Team Lead

Job Title: Team Lead Data Labelling & Content Validation

Process: Catalog Management
Location: Chennai | Vertical: Retail / E-commerce

Job Summary:
We are looking for an experienced Team Lead to manage a team of up to 15 FTEs handling e-commerce catalog management, data labelling, and content validation. The role involves driving productivity, quality, SLA adherence, and team performance while coordinating with internal and external stakeholders.

Key Responsibilities:

• Lead and manage a team of up to 15 members.
• Assign daily workloads and ensure SLA, productivity, and quality targets are met.
• Review and validate e-commerce product/catalog content as per client standards.
• Conduct quality audits and identify/correct errors and discrepancies.
• Maintain daily trackers and prepare performance reports.
• Handle escalations related to quality, productivity, and SLA.
• Coordinate with clients/stakeholders for capacity planning, training, and audits.
• Train team members on products, processes, and quality standards.
• Perform root cause analysis and implement process improvements.
• Identify opportunities to simplify or automate routine processes.

Eligibility & Skills:

• Graduate in any discipline with 6+ years of experience, including 2+ years in a Team Lead role.
• Experience in E-commerce / Catalog Management / Content Validation / Data Labelling preferred.
• Strong written and verbal communication skills.
• Good stakeholder management and problem-solving skills.
• Proficiency in MS Office and internet tools.
• Typing speed of 40+ WPM with accuracy.
• Strong attention to detail and ability to work in a target-driven environment.